Shipping & Returns

Our Shipping Policy

As soon as your painting is dry, it will be shipped to you via FedEx or DHL, both of which provide online tracking. 

When your airway bill number is available, this reference will be placed on your Tracking Profile so you can monitor the progress of your delivery. 
We will also email you with this information and the anticipated delivery date of your consignment.
To track the status of your order, please visit our Track Order page and enter your email address.

Returns & 45-Day Satisfaction Guarantee

We work very hard to ensure that your painting reaches you in perfect condition and meets our high standards of craftsmanship.

• Damages or Defects (7-Day Notice): 
  Please inspect your artwork carefully as soon as it arrives. 
  If your painting has been damaged during shipping or there is any issue with your order, kindly contact us by email within 7 days of delivery. 
  Notifying us promptly allows us to arrange a replacement or repair as quickly as possible.
   
• 45-Day Money-Back Guarantee: 
  If you are not completely satisfied with your standard catalogue painting for any reason, you are protected by our 45-day 100% refund or replacement guarantee. 
  Please contact us within 45 days of delivery to request a return or replacement.

How to Initiate a Return

When we receive your email, we will contact you to provide the necessary instructions and return address to send the painting back to us. 

Please include:

• Your order number.
• The reason for the return (or details of any damage).
• Whether you would prefer a replacement or a full refund.

Order Cancellation Policy:

Please read the details of our Cancellation Policy.

Reproduction Gallery Information